“Carolyn & Ken: We’d like to thank you once again for the service and support you have provided after the purchase of our new Hunter 41. The boat is great and so is the support!” R.J.
“Thank you for your patience in getting us used to our new boat. Our dream has come true and you helped make it happen. Thanks!” S.B.
“Thanks so much for all your help in getting our boat ready. We went down to the lake last weekend because we were told our boat was “lake ready.” I guess that their definition down there is not the same as yours! I guess that in time we will get used to lake sailing, but it sure isn’t the Chesapeake Bay!” R. T.
“Carolyn, thanks so much for the tremendous help and we really appreciate it. I know we took up a lot of your time, but you never made us feel that way. Thanks again!” T.J.
Your sponsored Yanmar diesel engine seminar was very helpful . Craig should be commended on his presentation and his ability to reduce tech in terms that even the slowest rag sailors could understand! Thanks again! J.G.
“Thank you Norton Yachts family for your sympathy and kindness in helping me get my late husband’s boat sold. I shall drop in one of these days to see you all and wish you all the best. Thanks again for helping me in a very difficult time.” E.K.
“When we called with a problem a few weekends ago, you all were there for us and helped talk us through every step of the way. You reassured us and calmed us down. This no only verifies why you deserve the “Best Award” but also that we have made some thoughtful and caring friends. We love our boat and feel so fortunate to know you.” J.R.
“Thank you from the “top to the bottom” of our heart. It was great being able to pick up our boat and know that you were only a phone call away if we needed anything.” You all are the best! B.S.
“I bought my boat from Norton Yachts….the MOST professional dealership I have ever encountered! You would think it was their boat, the way they cared for every detail.” R.T.
“Mike is wonderful! I just wanted to let you know how much I appreciate all his help. You all have made buying my new boat an easy task. Thanks for everything!” H.S.
“Ken Schmalenberger at Norton Yachts is the epitome of the professional, courteous, and efficient salesperson. At no time did he knock the competition, but rather used the selling points of the Hunter line to sell us. He was so “down to earth,” and he had such an honest, “breath of fresh air” manner about him, that at no time did we doubt anything he told us. We can honestly say that the reason we bought the Hunter over the other brand was the salesmanship.” C.M.
“Carolyn, we love our new boat! Well, it may not be brand new, but it is new to us. The 4th of July weekend gave us time to spend on it. We had a blast! Thanks for your kind and courteous service. We will do business with you again!” D.W.
“Again, it was truly a pleasure doing business with you! We shall surely tell others about our experience and stop in to see you whenever we are in the area. We love our boat!” B.B.
“The Norton Yachts crew is known for being the best and you sure proved it to me. What others call “good service” is something Norton Yachts would never be satisfied with. This is my third boat from them and I’m sure it is not the last.” P.K.
“It is nice to know that there are still people like yourselves in the boat business. As you know, we had a “not so pleasant” experience somewhere else. You have been right there to help us and we experienced first hand your commitment to excellent service after the sale. Thank you!” T.M.
“I have already and will continue to recommend Norton Yachts to fellow boaters and work associates. My thanks to Norton for a fabulous experience!” J.S.
“You are friendly to your customers, cheerful at your work, and efficient and knowledgeable in your service. I don’t know what more customers could desire.” D.D.
“Carolyn, you may not remember me, but two years ago today you sold me my first boat. As I was sitting here tonight I thought I’d write a note thank you. I know you were just being a good salesperson, but you gave me that little boost of confidence when it came to making a decision on the size. Now, two seasons later I have had some wonderful times. Calm peaceful evenings at anchor; waking up to the sounds of the river and wild life in the morning; moving through the waves like music. To me, I feel like a young boy with his first love experience! Of course, you were right. I have been dreaming about a bigger boat since the end of the first year! I’m coming to see you again soon!” B.R.
“Mike Lynch is the best salesperson we have ever dealt with. His low key, laid back manner was exactly what we needed when searching for the perfect used boat. Mike smoothly moved us through the boat buying process and it couldn’t have been easier. My hat’s off to Mike and the entire Norton staff.” T.S.
Brad is an outstanding instructor….very gifted sailor. His ability to teach sailing and put everyone at ease makes him uniquely qualified for the “Best Instructor” award. A.H.
Ann made signing up for sailing school so easy. She really spent a lot of time talking with us and was genuinely interested in learning of our expectations. She’s a real asset to Norton. K.N.
Bill provided a great and relaxed learning environment in sailing school. R.J.
Brad did a great job of teaching us about our boat in a most entertaining way. Ann, Mike, and the Norton team have been great during our purchase and learning experience. L.K.
Whenever I call for service, Mandy Spiller takes good care of me and she remembers the name of my boat!! H.S.
Sid is absolutely the most gifted individual I have ever met! I drew on a piece of paper my idea for increased hanging space in my aft cabin and he knew just what I wanted. The end result is better than I possibly imagined. D.B.
Gloria is always so pleasant and I always look forward to her hot dogs at Norton Open House! J.B.
I took the ASA 101 and 103 classes last week, and I just wanted to take a moment to let you know how highly I think of Don. He’s obviously a very skillful and accomplished sailor, but his patience and approach makes him a very effective teacher as well. Also, he recently mailed me a number of sailing websites that I was asking about during his class. I learned a lot and I look forward to more sailing/classes with Norton’s. Thanks again for such a memorable experience. P.G.
